Refund policy

Refund & Cancellation Policy

Last updated: October 29, 2026

Returns & Exchanges

- You can request a return or exchange within 14 days of receiving your order.

- Items must be unworn, unwashed, in their original condition and packaging, with all tags attached.

- To request a return or exchange, contact us by phone/WhatsApp on +20 10 10019072 or by email at bolbolenoo@gmail.com with your order number.

- Exchanges are subject to availability of the requested size or color.

Non-returnable items

- Items that have been worn, washed, altered or damaged after delivery.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will replace it or refund you at no extra cost.

Refunds

- Once your return is received and inspected, we will notify you of the approval of your refund.

- Approved refunds are issued to the original payment method within 7 to 14 business days. For cash on delivery orders, refunds are made by bank transfer or mobile wallet.

- Shipping fees are non-refundable, except when the return is due to our error.

Cancellation

- You can cancel your order free of charge at any time before it is shipped by contacting us with your order number.

- Once the order has been shipped, it can no longer be cancelled, but you may return it according to the policy above.

Contact

Email: bolbolenoo@gmail.com

Phone / WhatsApp: +20 10 10019072

Location: Cairo, Egypt